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Home 2017-06-08T11:19:01+00:00

BUILD A GREAT CUSTOMER EXPERIENCE

In an independent study, you know the opinions of your customers about satisfaction with the cooperation with the Company and the likelihood of recommendations. You will receive a report with a comparison to other companies and tips on how to better meet the expectations of customers.

Join CFC Programme

ACQUIRE NEW CUSTOMERS

Putting CFC Logo on commercial material positively influences the decisions of your customers. Customers are three times more likely to decide to use the services of a company using Customer-Friendly Company Logo.

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APPRECIATE YOUR EMPLOYEES

Good marks from the customers affect the motivation and commitment of employees who directly or indirectly influence your company’s image.

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CUSTOMER ENGAGEMENT IS STRONGLY RELATED TO EMPLOYEE ENGAGEMENT

By extending our research from workplace experience to customer experience we can develop a better understanding of the underlying mechanics connecting these two realms

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How our process looks like

CFC Programme looks at:

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Overall customer satisfaction
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Service quality assessment
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Meeting customer needs and expectations
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Customer loyalty (NPS)
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Customer confidence of your company and brand

The Logo is awarded to companies if an independent satisfaction survey results in at least 80% in each surveyed area, and at least 85% in CFC cumulative index.

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This year’s Programme recipients

Testimonials

„We’ve decided to participate in the programme, because its whole research process is very reliable. These activities greatly complement the control processes of service standards verification.”
Rafał Mrozowski, Marketing Specialist, Mondial Assistance
„As a multiple recipient of the Programme, we can say with full responsibility that the actions of the Programme actually result in tangible benefits, while supporting the processes within our company.”
Tomasz Piętka, CCO, ECO S.A.

Programme Partners